FAQs

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders and Shipping

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard shipping within Canada or the US takes 3-9 business days.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders above CA$100. A flat shipping fees of CA$ 6 apply below that threshold.

How do I track my order?

Once your order ships, you’ll receive a tracking link via email and SMS. You can also track it under “My Orders” in your account.

Do you ship internationally?

We currently ship to the United States and Canada, but are rapidly growing and will soon be shipping to other parts of the world too. Rates and delivery times vary by location.

Payments and Pricing

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Interac, Apple Pay, Google Pay, and PayPal. Pay later services like Affirm, Afterpay, etc. are coming soon.

Is COD (Cash on Delivery) available?

Currently, we do not offer COD. All payments must be made online during checkout.

Products and Material

Are your products handmade?

Many of our pieces are handcrafted by artisans using traditional techniques blended with modern aesthetics. Our skilled artists use handmade pottery and ceramic techniques, while some products are be 3D printed with our in-house designs.

How can I be sure of quality?

Each item undergoes strict quality checks. We use premium materials like solid wood, ceramic, and tempered glass. Detailed specs are listed on every product page.

Do colors look the same in real life?

We shoot in natural light and avoid heavy editing. Slight variations may occur due to screen settings.

Returns and Exchanges

What is your return policy?

Returns are accepted within 14 days of delivery for eligible items. Items must be unused, in original packaging. Some exclusions apply (custom orders, final sale items). Check the complete return policy from the footer menu.

How do I initiate a return?

Email us at support@minkowskihome.com with your order ID and reason for return. Our team will guide you through the steps. You can also use the website's "Contact Us" section, which is the recommended method.

Do you offer exchanges?

Yes, we offer exchanges for defective/damaged products or incorrect shipments. We don’t currently offer size/color swaps.

Product Care and Assembly

How do I take care of Minkowski products?

Each product page includes care instructions. In general, avoid direct sunlight, harsh cleaners, and heavy moisture. Use soft cloths for cleaning.

Are your products ready to use or require assembly?

Most decor items are ready to use. Furniture or larger installations may require minimal assembly, and we provide instructions/manuals in the box, or you can mail support for live virtual assembly assistance. Some items in "Minkowski Arcade", which are intentionally designed to be assembled by the customer, come with exhaustive and detailed instructions.

Custom Order and Gifting

Can I customize an item?

Select items are customizable. Reach out to us via support@minkowskihome.com or WhatsApp and we’ll help you build your unique piece.

Do you offer custom wrapping or gift messages?

Yes, we offer eco-friendly gift packaging and handwritten notes. Add your gift request at checkout.

Other Information

Can I design my space before buying?

Very soon. We are working on our “Design Your Room” tool where users can drag & drop our decor into a virtual room (or a virtual version of your own room). Save and share your layout with friends or our designers, or buy the complete set in one click.

How and when can I contact Minkowski?

Email us at support@minkowskihome.com or message us on WhatsApp between 9 AM–5 PM EST (Mon–Sat). We usually respond within 12 hours.

Do you have a physical store?

Not yet. We are an online-first brand, but showroom collaborations around Toronto are in the works. Stay tuned.